General FAQs | Vedo Singapore

  • How to clean my VēDO toy?
  • Remove batteries from battery compartment before cleaning. Place battery cap back on before cleaning. Use a soft cloth, antibacterial soap and warm water to clean before and after use. Ensure your VēDO toy is dried completely after cleaning.

    Do not use any type of harmful solvents, such as alcohol or benzene which may damage the product. Do not place in a dishwasher or microwave.

  • What to do if the toy does not work?
  • Ensure batteries are inserted correctly or device is fully charged (2 hours). If device still does not work, replace old batteries with new ones( for the battery operated ones), or hold the power button on the device for at least 20s to try switching it on.  If the issue still could not be resolved, contact us on our website.

  • Why are all VēDO products made of silicone?
  • All VēDO products are made from high quality silicone because the material is pliable and durable. The seamless, velvety finish warms to your body’s temperature quickly. Silicone is an ideal choice for those who have latex sensitivities.

  • Can I use lubricant?
  • Lubricant can be used on any occasions, either with a partner or solo. It enables the vibrator to sail smoothly and comfortably over the body offering a pleasurable experience. However, be sure to use water-based lubricant instead of silicone or oil-based. This may bring further digression and damages to the product. Washing the vibrator thoroughly after each use is very important.

  • What does it mean to be 100% phthalates free?
  • All VēDO products are 100% phthalates free. Phthalates are chemical plasticizers that are added to plastics to increase their flexibility. They are suspected of having carcinogenic and mutagenic effects on the skin and mucous membranes.

  • What is RoHS-compliant?
  • All VēDO products are RoHS-compliant. The Restriction of Hazardous Substances (RoHS) is a European Union directive that restricts the use of hazardous materials (lead, mercury,cadmium, hexavalent chromium, polybrominated biphenyls and polybrominated diphenyl ether) in the manufacture of various types of electronic and electrical equipment.

  • Where can I use my Vedo Gift cards?
  • Vedo Gift Cards are valid for purchases on only.  Gift cards are one time use and no balance is kept.

  • When will you deliver my parcel?
  • Yes, we know that you're anxious to receive your new parcel and we aim to process all orders within 3 working days.  You will receive an email notification from us once your parcel is dispatched.


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